Terms and Conditions
Ebb and Flow, LLC currently accepts payments by Visa, MasterCard, Discover and American Express. At this time, we do not accept cash or checks as a form of online payment. For security reasons, your billing name and address must match that of the credit card used for payment.
All orders placed on our Website are usually processed within 1-5 working days. Once your order is placed, you will receive an order confirmation and estimated date of delivery by email. When the order is shipped, you will receive another email containing tracking information and delivery date. If for any reason an item is out of stock, we will notify you by either email or telephone. You will not be charged for any item that is out of stock. Partial shipments will be processed and will be billed accordingly.
Orders placed for goods delivered within the United States ships via UPS Ground or USPS Priority Mail unless otherwise specified. UPS ground shipping typically takes 7-10 business days for arrival. All orders will be shipped within 24 to 48 hours from processing date unless otherwise noted. We ship Monday-Friday and any orders placed on Saturday or Sunday, will be processed the following working Monday.
Return, Refund and Exchange Policy
At Ebb and Flow, LLC, customer satisfaction is our top priority and we make sure every order is inspected before they are shipped to you. Please see our Policy under FAQ for more details.
Ebb and Flow, LLC will accept your cancellation within one hour of your online purchase and prior to shipment notification.
Pricing is listed in US Dollars only. Current prices, terms and conditions are subject to change without notice. All orders are subject to approval by Ebb and Flow, LLC.
Coupons are valid for a limited time only. Coupons are limited to one time use per customer. All coupons unless otherwise stated excluded all sale and promotional items. Ebb and Flow, LLC reserves the right to modify, suspend or terminate coupons at any time without notice.
Information Provided for Delivery
In order to be a Registered User or purchase goods at the Website, you will have to fill out a registration form and/or provide certain information to us; Ebb and Flow is providing you with access to the Website as a Registered User or purchaser in reliance on the information you provide, which you represent to be complete, true, and accurate. In the event any information you provide to us should change, you agree to update the information immediately.
Ebb and Flow, LLC will not be liable for any damage to you or to others arising out of your failure to provide us with complete, accurate and current information, or for someone else’s use of your user name, payment accounts, or other information. You may not use anyone else’s Registered User account, nor may you permit anyone else to use your account. You agree to be responsible and liable, jointly and severally, for any and all activity that takes place in connection with your account, even if someone else uses your account login or information. In the event you discover or become aware that someone has accessed or used your Registered User account, or has otherwise compromised or breached the security of your account or the Website, you will notify us immediately.
Choice of Law/ Limitations on Liability
By visiting or using the Website, you agree and acknowledge that all claims, actions, demands, liabilities, damages, losses, costs or expenses (collectively, "Claims") arising out of your use of the Website, including those Claims arising from goods purchased over the Website, shall be governed to the maximum possible extent by the laws of the State of New York, without regard to principles of conflict of laws, and any such action or Claim must be brought and pursued exclusively within the state or federal courts in New York County. Any and all Claims brought by you against us must be brought in accordance with the applicable Rules of the American Arbitration Association (AAA), which proceeding will be held before one arbitrator in New York City and State. Each party shall each pay their own attorneys fees in connection with any arbitration, regardless of any finding of liability.
You agree that you will not join any other user or third party’s claim or arbitration and waive all rights to bring any CLASS ACTION or CLASS ARBITRATION PROCEEDINGS against us.
The Website is offered and operated by Ebb and Flow, LLC from the United States of America. We make no representations or warranties as to the Website or the goods purchased over the Website, which are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. Furthermore, under no circumstances, including but not limited to negligence, shall Ebb and Flow, LLC be liable for any special, incidental or consequential damages that result from the use of the information or goods sold over our Website, even if we (or an authorized representative of ours) have been advised of the possibility of such damages.
Our Intellectual Property
All content on the Website is governed by the laws of the United States of America. Nothing in these Terms & Conditions grants to any user any license or other right to use Ebb and Flow’s intellectual property, and Ebb and Flow's reserves all rights not expressly granted under these Terms and Conditions.