Currently, we are shipping 2 times a week until everything goes back to normal out there!
We ship either USPS or UPS Ground, whichever comes out the least expensive. If you need the order to be expedited, please contact us at info@ebbandflownyc.com, and we'll send you quotes for faster shipping.
Yes, we ship everywhere! There are options at checkout but if you have nay trouble, please contact info@ebbandflownyc.com
We always try to reuse boxes and packing materials that come from our other shipments. If we ever run out, don't worry, we will ship it to you and hope you can recycle!
2 years. hopefully it won't come to that, and you would have used and loved the product!
If you're unhappy with the product in any way, we will be happy to exchange or fully refund you within 14 days as long as the product comes back unused and in mint condition. Return and exchange shipping charges will apply on your end. Email us at info@ebbandflownyc.com, and we will give you a return/exchange confirmation number. Write this # on the original receipt so we know it's you.
If the product(s) we ship arrives damaged or by any chance the wrong scent, we will re-ship you free of charge and send you a shipping label for you to return the incorrect product(s).
If the product(s) we ship arrives damaged or by any chance the wrong scent, we will re-ship you free of charge and send you a shipping label for you to return the incorrect product(s).
We can usually make that happen in certain quantities. Email us at info@ebbandflownyc.com. We are the masters of customizing pretty much anything!
Candles: To reuse them once they are down to the bottom, put the candle glass on a metal tray in the oven at 200F. Wait for 5-10 minutes (varies on each oven) and watch the wax turn to liquid. Pour the liquid out in the garbage (not the sink) and take out the wick with a scissor or a tweezer. After, wash the glass with a soft sponge or put in the dishwasher. And VOILA, you can use it as a drinking glass, planter or any type of holder!
*Amber Glass Candles: The inner glass is sprayed with an amber color, so if you would like to keep that color for your planter, be careful using the sponge so not to scrape the color off.
Diffuser Glass: To reuse for another diffuser or as a vase, just wash with soap and water to clear out the past scent.
*Amber Glass Candles: The inner glass is sprayed with an amber color, so if you would like to keep that color for your planter, be careful using the sponge so not to scrape the color off.
Diffuser Glass: To reuse for another diffuser or as a vase, just wash with soap and water to clear out the past scent.
All our products are made with essential oils & natural fragrance so not to make it perfumey but also to be able to sustain the scent.
We can usually make that happen in certain quantities. Email us at info@ebbandflownyc.com. We are the masters of customizing pretty much anything!
