Close

NEW FAQ

We usually can ship within 24 hours from when the order is placed, unless the next day is a weekend or a major holiday. Either way we will notify you on the same the order is placed.
We ship either USPS or FedEx Ground, whichever comes out the least expensive. If you need the order to be expedited, please contact us at info@ebbandflownyc.com, and we'll send you quotes for faster shipping.
Yes, please contact info@ebbandflownyc.com for further info.
We always try to reuse boxes and packing materials that come from our other shipments. If we ever run out, don't worry, we will ship it to you and hope you can recycle!
2 years. hopefully it won't come to that, and you would have used and loved the product!
If you're unhappy with the product in any way, we will be happy to exchange or fully refund you within 14 days as long as the product comes back unused and in mint condition. Return and exchange shipping charges will apply on your end. Email us at info@ebbandflownyc.com, and we will give you a return/exchange confirmation number. Write this # on the original receipt so we know it's you.
If the product(s) we ship arrives damaged or by any chance the wrong scent, we will re-ship you free of charge and send you a shipping label for you to return the incorrect product(s).
We can usually make that happen, call us at 415.215.8371 or email info@ebbandflownyc.com. We are the masters of customizing pretty much anything!