Refund Policy
WHAT IS YOUR RETURN/EXCHANGE POLICY?
If you're unhappy with the product in any way, we will be happy to exchange or fully refund you within 14 days as long as the product comes back unused and in mint condition. Return and exchange shipping charges will apply on your end. Email us at info@ebbandflownyc.com, and we will give you a return/exchange confirmation number. Write this # on the original receipt so we know it's you.
If the product(s) we ship arrives damaged or by any chance the wrong scent, we will re-ship you free of charge and send you a shipping label for you to return the incorrect product(s).
If the product(s) we ship arrives damaged or by any chance the wrong scent, we will re-ship you free of charge and send you a shipping label for you to return the incorrect product(s).
